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Edward C. "Ted" Horton
Green Section Award Recipient

Service With A Smile — From The North (and West) Region
Customer service begins with a well-trained staff, but there are ample opportunities to serve your customers in a variety of positive ways.
By Larry Gilhuly

How To Win Friends And Influence Enemies!
Customer service in the Northeast Region.
By David A. Oatis

Customer Service Southwest Style
Little touches can make a big difference.
By Patrick J. Gross

Golf: The Bridge Between Generations and Gender
As population demographics shift, we must make an extra effort to introduce a new generation to the game.
By Patrick A. Shea

Cultivating Success In Your Club
Growing a new strategy for club operations.
By Babara Jodoin

Customer Service In The Southeast
It's all about the experience.
By Chris Hartwiger

Early Cultivation Techniques For Successful Teamwork
Just as with turfgrass, careful preparation helps yield success in club operations.
By Dave Chag

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